USA Domestic shipping :
- Flat Rate (Standard) (3-4 business days after fulfillment)
- Express (1-3 business days after fulfillment)
- Overnight (1 business day after fulfillment)
International shipping :
- Flat Rate (Standard) (5-20 business days after fulfillment)
- Standard DDP (3-5 business days after fulfillment)
- Canada only InformationExpress (1-3 business days after fulfillment)
Are the packaging materials recyclable?
The poly bags used in our packaging are recyclable, low-density polyethylene, FDA and USDA compliant.
How long does fulfillment take?
Fulfillment time is the time it takes to make your custom-ordered product. Our fulfillment time is calculated in business days:
2-7 bus. days for apparel products (t-shirts, leggings, dresses, etc.)
2-5 bus. days for non-apparel products (posters, mugs, phone cases, etc.)
97.66% of our orders are shipped within 5 business days. More than 50% of our orders are shipped within 3 business days or fewer.
How long does it take for my order to be processed?
From the time your order is placed and the date when you or your customer receives it, there are two processes to consider. Fulfillment: Standard fulfillment time is 2-7 business days. Once your order has been fulfilled and left our building you will receive a notification with shipping information if applicable. Depending on the circumstances and inventory levels, it may take longer than usual. Don’t worry, All of the big LA wholesale factories are practically in our backyard. This means it’s super easy to keep stocked and minimizes wait time for you and your customers!Shipping: You have several shipping options to choose from – they can range from within 1-8 business days (1-20 for international orders) depending on the courier and level of service you select.
Do all items in orders always ship together?
There are some products that we’ll ship separately due to packaging differences.These products are: mugs, framed posters, posters, canvas, stickers, jewelry, bean bags, backpacks, pillows with stuffing, snapback hats.
How quickly are packages delivered?
We print and fulfill all our products on demand once you place an order. It takes 2–7 business days to create apparel products and 2–5 business days for non-apparel products.Here are the shipping times for each shipping method we offer: Overnight: next day delivery in the USExpress: 1-3 business days in the US, Canada, and internationallyStandard (Flat): 3-4 business days in the US, 6-10 days in Canada, 5-20 days internationally.
WHAT IS YOUR RETURN POLICY?
We have a 90-day return policy. The items should be unworn, unwashed, and undamaged. We may charge $5 to cover return shipping and restocking and deduct this amount from your refund. Exchanges are free.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted: (if applicable)
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 90 days after delivery
WHAT IF MY ITEM(S) ARE DEFECTIVE OR DAMAGED?
If you have a damaged or defective item, contact us on our help page, please be prepared with a photo of the damage and your order number. We’ll take care of you!
HOW CAN I RETURN A GIFT?
We offer store credit for gift returns. Send us a message and include any information you have (item, order number, name of the person who placed the order, etc.). Feel free to include a photo if that makes it easier!
WHEN CAN I EXPECT MY REFUND?
Please allow 2-3 weeks for your refund. We’ll send an email once the item(s) have been received and your refund has been processed.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: 82 Reed St, Rehoboth, MA, 02769, United States.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
- For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date.
- Claims deemed an error on our part are covered at our expense.
Wrong Address – If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).
Unclaimed – Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment to yourself (if and as applicable).